Return Policy

REFUND POLICY

THAT GUY'S AUTO PARTS LLC 

This Return Policy governs That Guy's Auto Parts LLC acceptance of returns.

PROOF OF PURCHASE

NO CASH REFUND

Return or exchange any item with original purchase receipt within 45 days as NEW requires that item must be in original condition and packaging, unopened and uninstalled, including all original materials supplied with the item. Returns that do not meet these criteria will be denied. Items returned for warranty may be exchanged or refunded at our discretion. Credit will be issued to the same card used for purchase; card must be present at time of return.

WITHOUT PROOF OF PURCHASE

NO CASH REFUND

Return or exchange of NEW items (original condition and packaging, unopened and uninstalled, including all original materials supplied with the item) without proof of purchase may be made in exchange for That Guy's Auto Parts LLC Merchandise Credit. No CASH refunds will be issued. These returns will be processed at the lowest selling price of the item in the last 45 days.

CONDITIONS

Some merchandise, including opened gaskets and ELECTRICAL/ELECTRONIC GOODS are non-refundable. Third party or other outsourced merchandise, including certain Special Order, Commercial Tools and equipment are all subject to a 15% re-stocking fee. Shipping costs are non-refundable. Clearance and “AS IS” merchandise are non-refundable.

That Guy's Auto Parts LLC reserves the right to limit returns or exchanges at any time, for any reason. That Guy's Auto Parts LLC reserves the right to require a valid photo ID that will be recorded at the time of return. Applicable information from your ID will be retained, subject to applicable Federal, State, and Local laws, in a company-wide database of customer return activity that That Guy's Auto Parts LLC and its affiliates use to authorize returns. We accept the following IDs for returns: Driver’s License, State ID, Military ID, Permanent Resident Card or Border Crossing Card.

NON-RETURNABLE ITEMS

The list below provides a high-level list of merchandise that is classified as non-returnable per our Return Policy. Some parts may be denied return because they share the same categorization as their electrical counterparts (i.e. fuel pumps). In these cases, the Team Member may override the denial and process the return. This list represents most but not necessarily all of the non-returnable parts. See your local store team member for assistance

  • 4WD Switches
  • ABS Sensors
  • AC and Heater Switches
  • Air Injection System Valves
  • Air Temperature Sensors
  • Blower Motor Resistors
  • Blower Switches
  • Camshaft and Crankshaft Sensors
  • Carburetors
  • Combination Switches
  • Computers
  • Coolant Temperature Sensors
  • Cruise Control Switches and Relays
  • Dimmer Switches
  • Distributor Caps and Rotors
  • Distributor Parts
  • Distributors
  • Door Jamb Switches
  • Door Lock Actuators and Switches
  • EGR Sensors and Valves
  • Fluid Sensors
  • Fuel Injection Assemblies
  • Fuel Pressure Regulators
  • Fuel Pump Accessories
  • Fuel Pumps
  • Gaskets
  • Headlight Switches
  • Idle Air Controls
  • Ignition Coils
  • Ignition Modules
  • Ignition Pick Ups
  • Ignition Switches
  • Impact Sensors
  • Knock Sensors
  • Lighting Connectors
  • Lock Cylinders
  • MAF Sensors
  • MAP Sensors
  • Mirror Switches
  • Neutral Safety Switches
  • Oil Pressure Switches
  • Oxygen Sensors
  • Pedal Sensors
  • Points and Condensers
  • Power Window Switches
  • Purge Canisters
  • Relays
  • Smog Pump Kits
  • Smog Pumps
  • Speed Sensors
  • Steering Sensors
  • Stoplight Switches
  • Switch Connectors
  • Temperature Switches
  • Throttle Bodies
  • Throttle Position Sensors
  • TPMS Sensors & Kits
  • Turbo Chargers
  • Turbo Charger Parts
  • Turbo Charger Sensors
  • Turbo Charger Solenoids
  • Turn Signal Switches
  • Vacuum Pumps
  • Variable Valve Timing Actuators & Solenoids
  • Voltage Regulators
  • Wiper Switches

CORE RETURNS

All Core returns need to be for the exact part purchased, in original packaging and in fully rebuildable, undamaged, condition Credit WILL NOT be applied until the part is received. Fluids must always be drained. Please contact us at info@thatguysautoparts.com for more information.

WARRANTY RETURNS

The warranty period is 45 days from your date of purchase or any longer warranty period that may be printed on your original sales receipt. 

RETURNING ONLINE PURCHASES TO THAT GUY'S AUTO PARTS LLC STORE

Online purchases can be returned to any That Guy's Auto Parts LLC store within 45 days from the date of purchase. Bring original packaging and your receipt, Order Confirmation email or Merchandise Return Form. All refunds will be credited back to you via the same payment method used for your original order. Shipping and handling charges are not refundable except in case of returns due to our error.